Salesforce.com (nyse: CRM) is a vendor of Customer Relationship Management (CRM) solutions, which it delivers to businesses over the internet using the software as a service model.
Origins
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Sales Force Blog. Link Title. Short description of the page you're linking to. Your link ... What will it mean for Salesforce STOCKS if Google merges/buys them out? ...www.salesforceweblog.com/Force.com Blog
Blog. Discussion Boards. Subscribe. Summer '09 Release Preview ... Salesforce.com encourages us to donate 1% of our working time to the community. ...blog.sforce.com/Spanning Salesforce Blog
News and commentary about Spanning Salesforce. ... Salesforce.com's Partner Success Blog carries the announcement that custom RSS ...spanningpartners.typepad.com/ssf/Salesforce - Thoughts On Salesforce - A Salesforce Community Site
A Salesforce community dedicated to making Salesforce, it's products, and ... In a blog post, Google also suggested a few example applications that could take ...www.thoughtsonsalesforce.com/CRM Software On Demand, Online CRM Solutions - salesforce.com Europe
The Proven Leader in On-Demand CRM: Salesforce.com Europe. ... Salesforce.com Blogs: Join the discussion with 50+ product and vertical blogs to ...www.salesforce.com/eu/Salesforce.com (nyse: CRM) is a vendor of Customer Relationship Management (CRM) solutions, which it delivers to businesses over the internet using the software as a service model.
Origins
Current status
Salesforce.com is headquartered in San Francisco, California, with regional headquarters in Dublin (covering Europe, Middle East, and Africa), Singapore (covering Asia Pacific less Japan), and Tokyo (covering Japan). Other major offices are in Toronto, New York, London, Sydney, and San Mateo, California. Salesforce.com has its services translated into 16 different languages and currently has 55,400 customers and over 1,500,000 subscribers. In 2008, Salesforce.com ranked 43rd on the list of largest software companies in the world.
Following the Federal takeover of Freddie Mac and Fannie Mae in September 2008, the S&P 500 removed the two mortgage giants after Wednesday, September 10, 2008, and added Fastenal and Salesforce.com to the index, effective after Friday, September 12, 2008.
Acquisitions
The following is a complete list of acquisitions by salesforce.com:
- Sendia (April 2006) for US$15 million in cash – now Force.com Mobile
- Kieden (August 2006) – now Salesforce for Google AdWords
- Kenlet (January 2007) – Original product CrispyNews used at Salesforce IdeaExchange and Dell IdeaStorm . Now relaunched as Salesforce Ideas.
- Koral (March 2007) – now Salesforce Content
- Instranet (August 2008) – now rebranded to Salesforce Knowledge
Security issues
In November 2007, a successful phishing attack compromised contact information on a number of salesforce.com customers, which was then used to send highly-targeted phishing emails to Salesforce users.
Customer Relationship Management
Salesforce.com's CRM solution is broken down into several applications: Sales, Service & Support, Partner Relationship Management, Marketing, Content, Ideas and Analytics.
Force.com Platform
Salesforce.com's Platform-as-a-Service product is known as the Force.com Platform. The platform allows external developers to create add-on applications that integrate into the main Salesforce application and are hosted on salesforce.com's infrastructure.
These applications are built using Apex (a proprietary Java-like programming language for the Force.com Platform) and Visualforce (an XML-like syntax for building user interfaces in HTML, AJAX or Flex).
AppExchange
Launched in 2005, AppExchange is a directory of applications built for Salesforce by third-party developers which users can purchase and add to their Salesforce environment. As of September 2008, there are over 800 applications available from over 450 ISVs.
Customization
Salesforce users can customize their CRM application. In the system, there are tabs such as "Contacts", "Reports", and "Accounts". Each tab contains associated information. For example, "Contacts" has standard fields like First Name, Last Name, and Email.
