Data recovery is the process of salvaging data from damaged, failed, corrupted, or inaccessible secondary storage media when it cannot be accessed normally. Often the data are being salvaged from storage media formats such as hard disk drives, storage tapes, CDs, DVDs, RAID, and other electronics. Recovery may be required due to physical damage to the storage device or logical damage to the file system that prevents it from being mounted by the host operating system.

The most common "data recovery" issue involves an operating system (OS) failure (typically on a single-disk, single-partition, single-OS system), where the goal is to simply copy all wanted files to another disk. This can be easily accomplished with a Live CD, most of which provide a means to 1) mount the system drive, 2) mount and backup disk or media drives, and 3) move the files from the system to the backup with a file manager or optical disc authoring software. Further, such cases can be mitigated by disk partitioning and consistently moving valuable data files to a different partition from the replaceable OS system files.

The second type involves a disk-level failure such as a compromised file system, disk partition, or a hard disk failure —in each of which the data cannot be easily read. Depending on the case, solutions involve repairing the file system, partition table or MBR, or hard disk recovery techniques ranging from software-based recovery of corrupted data to hardware replacement on a physically damaged disk. These last two typically indicate the permanent failure of the disk, thus "recovery" means sufficient repair for a one-time recovery of files.

A third type involves the process of retrieving files that have been deleted from a storage media. Although there is some confusion as to the term, the term "data recovery" may be used to refer to such cases in the context of forensic purposes or spying.

Recovering data after physical damage

A wide variety of failures can cause physical damage to storage media. CD-ROMs can have their metallic substrate or dye layer scratched off; hard disks can suffer any of several mechanical failures, such as head crashes and failed motors; tapes can simply break. Physical damage always causes at least some data loss, and in many cases the logical structures of the file system are damaged as well. This causes logical damage that must be dealt with before any files can be salvaged from the failed media.

Most physical damage cannot be repaired by end users. For example, opening a hard disk in a normal environment can allow airborne dust to settle on the platter and become caught between the platter and the read/write head, causing new head crashes that further damage the platter and thus compromise the recovery process. Furthermore, end users generally do not have the hardware or technical expertise required to make these repairs. Consequently, costly data recovery companies are often employed to salvage important data. These firms often use "Class 100" / ISO-5 cleanroom facilities to protect the media while repairs are being made. (Any data recovery firm without a pass certificate of ISO-5 or better will not be accepted by hard drive manufacturers for warranty purposes.Fact: date=May 2009)