Select content modules
Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
Welcome to CWAnswers
CWAnswers is your guide to the sprawling world wide web. The directory aims to provide a useful guide made by users. You can share your knowledge as well - simply sign up and edit your first entry. For questions just contact the team at support - at - cwanswers.com.
Weblinks for Customer Service
Top 10 for Customer Service
Things about Customer Service you find nowhere else.
Wikipedia About Customer Service
Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.
According to Turban et al, 2002, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”
Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product".
Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.
Customer service is normally an integral part of a company's customer value proposition.
Some argue that the quality and level of customer service has decreased in recent years, which can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation. and missing of a customer service policy.
Instant feedback
Recently, many organizations have implemented feedback loops that allow them to capture feedback at the point of experience. For example, National Express, one of the UK's leading coach companies invites passengers to send text messages whilst riding the bus. This has been shown to be useful as it allows companies to improve their customer service before the customer defects, thus making it far more likely that the customer will return next time.
- Customer service is a group of related things, which are designed to provide a good level of customer satisfaction, and there is the feeling has to met by product or service to the customer expectation.
See also
- Customer experience management
- Customer relationship management
- Customer service advisor
- Customer service representative
- Customer service policy - GBPs
- Customer survey
- Institute of Customer Service (UK)
- Payment policy - GBPs
- Privacy policy - GBPs
- Sales
- Shipping policy - GBPs
- Service system
- User agreement policy - GBPs
- Warranty and return policy - GBPs
