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Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.

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Wikipedia About Customer Service

Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.

According to Turban et al, 2002, “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”

Its importance varies by product, industry and customer. As an example, an expert customer might require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product".

Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.

Customer service is normally an integral part of a company's customer value proposition.

Some argue that the quality and level of customer service has decreased in recent years, which can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation. and missing of a customer service policy.

Instant feedback

Recently, many organizations have implemented feedback loops that allow them to capture feedback at the point of experience. For example, National Express, one of the UK's leading coach companies invites passengers to send text messages whilst riding the bus. This has been shown to be useful as it allows companies to improve their customer service before the customer defects, thus making it far more likely that the customer will return next time.

  • Customer service is a group of related things, which are designed to provide a good level of customer satisfaction, and there is the feeling has to met by product or service to the customer expectation.

See also

  • Customer experience management
  • Customer relationship management
  • Customer service advisor
  • Customer service representative
  • Customer service policy - GBPs
  • Customer survey
  • Institute of Customer Service (UK)
  • Payment policy - GBPs
  • Privacy policy - GBPs
  • Sales
  • Shipping policy - GBPs
  • Service system
  • User agreement policy - GBPs
  • Warranty and return policy - GBPs

External links

Search results for Customer Service

Service Quality Institute

Customer service training organization focusing on front line employees using facilitator lead sessions with video interaction for experiential learning.www.customer-service.com/

Customer Service Representatives

Some customer service representatives help people decide what types of products ... Customer service representatives also may make changes or updates to a ...www.bls.gov/oco/ocos280.htm

SCE - Customer Service

Customer Service. Online Account Information. Pay Bill. View ... Our customer service phone number is: 1-800-655-4555. Look up an address or phone number ...www.sce.com/CustomerService/

Salesforce Service & Support - CSS Application - salesforce.com

More companies use Salesforce Service & Support for customer service than any other on-demand solution. FREE trial and demo. Easy to Customize and integrate.www.salesforce.com/products/service-support

FedEx Customer Support - Contact Customer Service

Need FedEx customer support? Just e-mail, write or call us. ... Customer Support. FedEx is committed to delivering quality service, especially ...www.fedex.com/us/customersupport

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Customer service not lip service

IT-AnalysisYou would think that as economic conditions harden that customer service might improve. Certainly it should if businesses want to remain competitive, but the problem is exacerbated because all too often the first thing most companies cut back on is training.http://www.it-analysis.com/blogs/Quocirca/2008/10/customer_s...

Report: lousy customer service has cable customers fuming

Ars Technica Cable may be faster than the DSL offerings from telecoms, but poor customer satisfaction is making users "highly vulnerable" to competition, according to a new report from CFI Group. Lousy customer service and rising rates are to blame for cable customers looking elsewhere. Read More... http://arstechnica.com/news.ars/post/20080930-report-lousy-c...

Alchemy Releases New Customer Service Certification Training Library for SISTEM Group-based Training Application

PRWeb SISTEM Courseware Now Includes Customer Service Training to Prepare Job-Seekers for the National Retail Federation's (NRF) Certification Assessment (PRWeb Oct 1, 2008) Read the full story at http://www.prweb.com/releases/alchemy/sistem/prweb1401204.htm http://www.prweb.com/releases/alchemy/sistem/prweb1401204.ht...

Alchemy Releases New Customer Service Certification Training Library for SISTEM Group-based Training Application

PRWeb via Yahoo! News SISTEM Courseware Now Includes Customer Service Training to Prepare Job-Seekers for the National Retail Federation's (NRF) Certification Assessmenthttp://news.yahoo.com/s/prweb/20081001/bs_prweb/prweb1401204...

Verizon and T-Mobile top J.D. Power & Associates Customer Satisfaction Survey

Mobile BurnJ.D. Power & Associates's Wireless Contract Regional Customer Satisfaction Index Study Volume 2 was released today, showing which carriers U.S. subscribers felt have the best customer service.http://www.mobileburn.com/news.jsp?Id=5424

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Putting CRM Data to Work: Empowering Customers and Personalizing ...

TMCnetCustomer service is the key difference between a highly professional company and just a good company. Intelligent companies are empowering their customer service to deliver an exceptional customers service. Customer relationship management (CRM ... http://www.tmcnet.com/channels/ivr/articles/42825-putting-cr...

Nigeria: Staff Bags Qatar Airways Excellence Award

AllAfrica.comA Nigerian staff Babatunde Ojo, of Qatar Airways from the Murtala Muhammed International Airport, Lagos, stole the show at the airline's recently concluded global Customer Services Conference in Doha as he received the Annual Service Excellence Award ... http://allafrica.com/stories/200810141107.html

Aetna Reminds Members Affected by Southern California Wildfires Where ...

MSN MoneyCentralAetna Member Services: 1-800-443-AETNA (1-800-443-2386) Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779) Aetna Pharmacy Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720 Aetna ... http://news.moneycentral.msn.com/provider/providerarticle.as...

Maine and New Hampshire Regulators Approve Unitil Purchase of Northern ...

MSN MoneyCentralThe regulatory process in both Maine and New Hampshire included the negotiation and filing of settlement agreements reflecting commitments by Unitil with respect to Northern's rates, customer service and operations and for enhanced safety and ... http://news.moneycentral.msn.com/provider/providerarticle.as...

Prop. 2 gives farm animals more room

Fresno Bee– All Job Categories – Accounting Admin & Clerical Automotive1 Banking1 Biotech1 Broadcast - Journalism1 Business Development Construction Consultant Customer Service Design Distribution - Shipping Education Engineering Entry Level Executive ... http://www.fresnobee.com/columnists/obra/story/936830.html

Search results for Customer Service

CafePress.com : Customer Service : Customer Service

Part of the help pages at CafePress.com. ... Need help? You've come to the right place. Find immediate answers to your questions in one of the categories below or contact us ... http://www.cafepress.com/cp/help/custserv.aspx

Wachovia Customer Service

Let us help you find the information you need. Whether it is contact information, self-service tools, FAQs, glossary terms or the site map, it can be located in our Customer ... http://www.wachovia.com/helpcenter

Customer Service

FTD.COM is committed to customer satisfaction. To help further our customer service efforts, we've provided answers to many of your frequently asked questions.http://www.ftd.com/custserv/

Customer Service | BizChair.com

Office Chairs at BizChair.com - We offer leather office chairs, executive office chairs, home office chairs, swivel chairs, business chairs, and discount home office furniture.http://www.bizchair.com/email.html

AccessLine Customer Service

Saturday, October 11, 2008: AccessLine Home | Login Herehttp://customerservice.accessline.com/
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Answers for Customer Serv...

Anthony ThompsonDoes anyone know of good customer service rep jobs, or work at home jobs?Anthony ThompsonYou can directly apply to the companies like Alpine Access and Work At Home Agent. Please refer the sources to get the list of companies hiring home workers. Current vacancies are also listed ther...demetercat2003Does anyone know of any legitimate customer service/callcenter positions that you can work from home?demetercat2003You actually have a few different options. There are a couple different home jobs you can do. Understand that they are minimum wage earnings, so you won't make a sufficient amount of money. After taxe...anny2005Does Verizon have the worst customer service or what?anny2005Verizon is pretty bad but AT&T is still the worst. By far!!blue skiesWho has started out as a customer service representative and later advanced into a more lucrative position?blue skiesKare♥BearWhat does a customer service rep in the insurance industry do?Kare♥BearMore than anything you will probably will be answering the phone and transferring calls to a license agent. In most states you are not able to collect money, or quote policies unless you are license. ...
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